As you probably already know, hotel concierge can be invaluable when you’re travelling. Always being respectful and charming never hurts when it comes to getting what you want but we have some other tips to get the most out of this service. Discover some of the inside “secrets” straight from the concierge themselves and helpful tips to ensure the best possible service.
Don’t be afraid to make outlandish requests.
If you dream of having your hotel suite bathtub filled with champagne or chocolate, or having an entire restaurant closed for you and a guest, you shouldn’t hesitate to ask concierge. Most have heard it all and they won’t bat an eyelash; if they do judge you, they won’t show it. It’s their job to make things happen to the best of their ability and remain professional.
Don’t hesitate if you want them to find you a last-minute deal on tickets to The Lion King, get you a helicopter lined up on the fly, or open the pool after hours AND have five bikinis picked out for your woman… almost anything can be done.
Some requests are off–limits, though.
Forget what you’ve seen in movies, if you think you can ask concierge for a hookup with drugs or a spa that offers happy endings, think again. No respectable concierge will risk losing their job or going to jail. What they can do is give you a business card or direct you to the doorman. Some concierge actually get a kickback for directing people to strip clubs so don’t be surprised if they direct you to one.
The simple rule of thumb is, if it’s illegal it is almost always off limits. The concierge is not going to double-book you for anything, either. Say you have two upscale spas in mind and you’re on the fence about which one to try. Your guy will never book you for the same time at both places. He likely has a relationship with those businesses, and he will not do anything to hurt his reputation with them.
Sometimes it’s best not to use concierge at all.
The concierge is not always the fastest (or cheapest) way to get what you want. Some luxury travel apps actually replace these services, like Red Butler, which provides scheduling, reservation, and recommendations for restaurants and hotels. Then there’s velocity Black, a VIP concierge app that lets you make your dreams a reality, (we’re talking things like flying over a volcano or swimming with killer whales). There are apps that help you rent a private plane, like PrivateFly and Jetsetter, not to mention the ever-handy Zagat app which gives you trustworthy reviews to find the best restaurants. Even things like transportation to and from the airport don’t require the help of concierge anymore, just the Uber app.
Never tip at the end of your visit.
It can be a nuisance always having to tip people left and right. Some people just wait until the end of their stay. However, if you want the best service, money talks. Besides, why should they have faith in someone they hardly know to tip them later? For the best possible service, always tip as you go. It can be considered impolite if you wait till the end to tip, plus, concierge will respect you much more and be more likely to jump through hoops for you.
Any “favors” you get aren’t free.
There’s no such thing as free, as they say, and this goes for concierge favors, too. No one is just being “nice” or “helpful” when they go the extra mile for a hotel guest, they’re either expecting a nice tip or adding onto the cost. Keep this in mind when you request tickets to see a sold-out Pink Floyd concert and they manage to get them for you as a “favor”. It will cost you more than just the price of the tickets, and for good reason; it takes connections and time out of their day to fulfill these requests.